Terms & Conditions & Service Level Agreement (SLA)

Datanet’s Terms and Conditions of Business

Thank you for choosing Datanet to provide your Hosting, Cloud & Connectivity services. Our goal is to provide these services with care, skill and diligence in accordance with industry best practise and to continue to do this beyond your expectations and always to the best of our endeavours. 

Datanet has been providing a full range of Internet Services to business for over twenty years, including connection solutions and data centre hosting solutions.

Datanet is a member of CISAS, an Ofcom approved dispute resolution service, details about CISAS are also included in our Terms & Conditions of business, which, together with the Services Order Form and Service Level Agreement (SLA) forms our contract with you.

Please follow this link to our Terms and Conditions of Business.

Service Level Agreement

We value the trust that you place in us when you choose Datanet to provide secure hosting and connectivity services to your business. Our Service Level Agreement is designed to give you peace of mind, explains the terms of our responsibility to you and forms part of the contract between us.

Datanet’s Service Level Agreement is explained in simple, clear language and is designed to give you confidence in the services we provide to your business.

Please follow this link to our Service Level Agreement.

Datanet at ARK On-Boarding Guide and Rules of the DC

At a glance summary of what is required to on-board you at ARK, what is different, rack connectivity options, air-flow considerations, access for staff and visitors and a section on Health & Safety.

Please follow this link to our Datanet at ARK On-Boarding Guide and Rules of the DC.

Privacy Policy

When you give us your personal details, we will use best practice to keep them secure. This policy sets out what personal information we collect and how it is used and kept secure.

Please follow this link to our Privacy Policy.